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Why We Need to Rethink Our Support

The other day, I found myself waiting a bit longer than expected for an order a small, local business. It got me thinking about the double standards we often hold when it comes to supporting large corporations versus small businesses. And the more I thought about it, the more it seemed like deep-seated bias that many of us might not even be aware of.

Unwavering to Big Corporations

Let's break it down:

• McDonald's May Get Your Order Wrong, Yet You Forgive Them:
  Have you ever walked into a McDonald's, ordered a Big Mac, and gotten a cheeseburger instead? It's annoying, but most of us just deal with it. We sigh, we may even grumble a little, but we almost always go back. Why? Because we've come to see these little mistakes as part of the package. It's McDonald's; they're a staple in our lives. A blip seems forgivable.

• Rude Cashier at Pick & Pay, Yet You Return:
  Ever encountered a cashier at Pick & Pay who is having a bad day and takes it out on you? I have. It's off-putting and can even ruin your mood, but we often attribute it to the individuality of the worker rather than the company. With the next week’s grocery run, where do we go? Right back to Pick & Pay.

• Vodacom Charges with No Clear Service, Yet You Stay:
  Picture this: you notice questionable charges on your Vodacom bill. You call customer service, only to be met with unhelpful responses. Still, many of us chalk it up to a one-off issue or something to deal with later. Canceling and changing services seem like too much of a hassle, so we continue.

Double Standard When It Comes to Small Businesses

Now, contrast this with how we treat small businesses:

• Longer Wait Times Equals Scammers?
  Ever waited a bit longer than usual for a handmade item or a service from a local vendor? How many times have we seen posts or heard comments calling such businesses "scammers"? The patience and understanding we extend to large corporations are suddenly absent.

• The Underlying Bias

Why do we hold these double standards? A few theories come to mind:

1. Perceived Reliability:
We may see larger corporations as more reliable simply because they have been around longer and have ingrained themselves into our routine.

2. Convenience Over Conscience:
It's easy to overlook smaller mistakes or bad service experiences because the convenience offered by large corporations outweighs the inconveniences.

3. Risk Aversion:
People tend to think that supporting a small business is riskier because they’re less familiar. This unfamiliarity can prompt us to be less forgiving when something goes wrong.

It's time to change this mindset. Supporting small businesses isn't just a charitable act; it's a way to diversify our economy and enrich our communities. Next time a small business messes up, maybe take a page from your experience with the big guys:

• Communicate:
Let them know about the problem. Chances are, they would be more than eager to rectify the issue.

• Be Patient:
Understand that small businesses often have fewer resources and may need a bit more time to get things right.

• Support Continuously:
Just like you wouldn’t swear off McDonald's or Vodacom after a single bad experience, offer the same leniency to small businesses. Your continuous support is crucial for their survival and growth.

In conclusion, let’s extend the same grace and understanding to small businesses that we instinctively offer to larger ones. Remember, every big corporation started small at some point. Your support can help today's small businesses grow into tomorrow's household names. So the next time a small business takes a bit longer, take a deep breath, and support them anyway.

PETRO ERASMUS

My son was Missing since 24/02/2020 where I had no Contact with him. I thought that im going to loose my mind. Tried Several PI's, Pink Ladies and more. 

I then contacted Rodney van Rensburg and he agreed to find my son for me.

3 Days later he contacted me and said that he found my son. My son then left me a voice note. Rodney is now assisting me to get my son back home.

Thanks

You guys are the Best

It appears that there's a significant ongoing issue involving Rodney van Rensburg and his role as a private investigator. The accusations of corruption and dissatisfaction among clients have prompted Mr. Mike Bolhuis and his team to conduct an investigation. Here’s a summary of the situation based on your provided points:

1. **PSiRA Complaints:**
   - The complainants indicated that they lodged complaints with PSiRA (Private Security Industry Regulatory Authority), but there has been no effective resolution. It’s common for PSiRA to notify Rodney's office when responding to a complaint.

2. **Client Complaints:**
   - There was an initial count of four complaints during a visit to Werner Koekemoer, which has since increased to 8 due to the “Corrupt Private Investigator” post. These complaints seem to be expanding, indicating growing client dissatisfaction and the potential impact of the social media post.

3. **Communication Issues:**
   - Upon multiple visits to Mr. Koekemoer, it was observed that clients' complaints were sometimes made while their cases were still active. This highlights a possible misunderstanding or premature dissatisfaction with the ongoing processes.
   - Mr. Koekemoer noted a critical issue: a lack of effective communication between Rodney and his clients. This gap in communication seems to be a significant factor in the growing number of complaints and frustration among clients.

4. **Efforts to Resolve Complaints:**
   - Rodney is actively trying to improve the situation and solve the problems faced by his clients. His acknowledgment of the issue and ongoing efforts to address the complaints and improve communication are positive steps toward resolution.

5. **Continued Service:**
   - Despite the ongoing issues, ISS-Investigations remains committed to assisting the public and businesses that require private investigation services. This shows a dedication to professional integrity and client service amidst challenging circumstances.

**Recommendations:**

- **Improved Communication:** Strengthening the communication lines between Rodney and his clients might help mitigate misunderstandings and premature complaints. Regular updates and transparent communication can reassure clients that their cases are being handled diligently.

- **Feedback Mechanism:** Establish a feedback mechanism where clients can express their concerns and receive timely responses. This can help detect issues early and address them before they escalate.

- **Public Statement:** Issuing a public statement acknowledging the complaints and outlining the steps being taken to address them might improve public perception and trust.

- **Collaboration with Oversight Bodies:** Working closely with oversight bodies like PSiRA to ensure complaints are managed and resolved effectively can improve accountability.

Resolving these issues proactively and transparently can restore faith in the services provided by Rodney van Rensburg and ISS-Investigations, benefiting both the organization and its clients.

SMITH CYCLES AND LARA BARNARD

This lady hired me to trace the Scammers whom Scammerd her out of Funds.
Now, she knew exactly that the persons must first be traced and from there we Investigate if it's possible to retrieve her funds.

Then more people whom were Scammed by Smith Cycles contacted me and I then decided not to charge everyone an amount so let's share the costs.

I traced the Scammers but keep in Mind the scammers can now be arrested but the clients first wants their funds to be retrieved and the main guy is not among them.

Lara Barnard then wanted a Refund but unfortunately most of the work was already done.

Now her Daughter Teneal Van der Merwe is Slandering my name by commenting by all my Posts that I'm a Scammer.

Great Service Receive icw Maintenance issue

MY ANSWER: WHICH IS IN FACT THE TRUTH

Just a pitty Lisa feels this way. After the Investigation we drove back to Gauteng, a report sometimes do take long and it was the long weekend where we had our family time.
She Hired me to see if her Ex-Daughter inlaw is fit enough to be a Mother to her Grand Daughter because Lisa said she will do anything humanly possible to take the child away from her Ex-Daugther in law.
Sending me fotos of her Grand Child and the son's Whole Ex inlaw Family with Personal details addresses etc.

1. I drove all the way from Gauteng to Umhlanga (KZN)
2. Booked in a B&B
3. Did the work, she then mentioned she think her phone is Bugged.
4. She asked me how does it work to Bug a Phone.
5. She wanted us to Bug her Ex Daughter in Laws Phone. (That's the time when Janine wanted to go in Undercover at the Daycare to make all easier.

Things did not turn out the way she wanted it. She then Badmouthed other Private Investigators like Brad Nathan's and more. She went through 5 Private Investigators and 9 Attorneys during this time and dispute she had with her sons, inlaws.

I'm more than willing to stand in any Court of Law but I'm not Refunding for my hard work, Traveling Costs, accommodation and Food.
Sorry Lisa, I do have an appointment with PSiRA.

Your Private Investigator friend must know that he can't deliver a Service on his personal PSiRA number alone, he must be connected to a Business which is PSiRA Registered.

Our Offices were contacted by Mr. Lucas Henning born 1947 and Mrs.Cornelia Henning born 1952 to assist them with the following.
They took their Vehicle to Du Plooys Auto in Vanderbijlpark for Repair. (Keep in mind the Vehicle was driven to the Mechanics)
After Repairing what was wrong the Mechanic said that the Vehicle required certain parts and all were paid for.
They then Contacted our client and said that a new key system must be ordered and with key coding the amount will be R10500. So, my client instructed the mechanic not to do it.
But the Mechanic then decided to go ahead.
My client then noticed that the Mechanic workshop were closed down and that my client Nissan Navara bakkie were no where to be found.
When they called the Mechanics wife said that the bakkie is in storage and they have to pay R17000 now for storage included before the end of May or else the bakkie will be moved to JHB for storage. They refused to tell my client where they or the bakiie were.
I then traced the Mechanic and instructed my client to open a criminal case. My client them landed up at W/O van Staden who contacted the Mechanic and the wife showed up.After the meeting W/O van Staden instructed my client to pay the R10500 to get the bakkie back.
When my client had the money ready they still refused to give the bakkie. I again instructed my client to go and see W/O van Staden, and only after threatening them they decided to hand over my clients bakkie.